Émilie Lavoie-Charland

Émilie leads a team of professionals that enables the P&C Claims Operations with data, analytics, insights and research. She collaborates with numerous departments within Co-operators to develop solutions that positively impact client experience, employee experience, strategic initiatives, and quality, workforce and vendor management. Our mission is to cultivate business innovative relationships with solid data and insights. We accomplish this by democratizing access to data & insights, providing tactical consulting, cultivating an innovative culture, building strategic partnerships, leveraging data analysis & research, and protecting claims data assets. She has a master’s degree in statistics and 10+ years of experience in applying advanced statistical models in health care and in insurance. Émilie developed predictive models for client engagement programs, individual life insurance underwriting, group benefits and claims at Co-operators. Her focus is now on leading diverse and inclusive teams who deliver business value and empower data-driven decision-making.